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Wolf Garten Guarantee Policy

Every Wolf Garten product is well designed and built to last using the very best materials, the manufacturer backs this up with a generous guarantee policy.

Hand tools carry a 10 year guarantee.

Power tools vary; more information can be found in the product description online.

As a retailer of Wolf Garten, World of Wolf is happy to assist with all product queries relating to goods purchased directly from us within the first 12 months of ownership. After this period we would direct your inquiry to the UK distributor of Wolf Garten, E.P. Barrus Ltd.

The manufacturer guarantee offered by Wolf Garten (E.P. Barrus Ltd) covers each product against defective material or assembly of material under normal usage. The guarantee applies to the original purchaser and covers faulty parts and the labour involved in replacing and repairing those parts, which are of original manufacture. To claim the guarantee you must have proof of purchase.

The guarantee does not cover:

  • General wear and tear on the product i.e. blunt blades.
  • Any depreciation or damages caused by ordinary wear, rusting or corrosion, lack of correct maintenance or operation, misuse, abuse or accidental damage.
  • Failure or damage caused as a result of parts or accessories being modified without the written approval of E.P. Barrus Ltd.

The guarantee is non-transferable and is only applicable to the original purchaser.

Your legal rights reserved

Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

Law

This guarantee will be governed by the laws of England and the English language.

How to claim your guarantee

Within the first 12 months of purchase from Wolf of Wolf, contact us at anyone@worldofwolf.co.uk

Outside this period you can send an email to wolf-garten@barrus.co.uk with the following details:

  • Full Name
  • Address
  • Postcode
  • Contact telephone Number
  • The product name
  • Photograph of the product
  • A short description of the discrepancy
  • Proof of purchase

On receipt of email an assessment will take place and a decision will be made as soon as possible. You will be contacted directly with the response.