However, due to strains on the delivery networks and our dispatch operations as a consequence of Covid-19 it is possible that we experience some delays.
We still aim to dispatch all orders on the day they are placed via our website but this may not be possible. Should this be the case then your order will be dispatched at a later date via a quicker service to ensure that you receive your items within the advertised delivery time frame - currently 14 working days.
You may not receive an email from us confirming that your order has been dispatched.
Please do not chase your order until the advertised delivery time frame has elapsed (14 working days from when you placed your order via our website).
If you have emailed us, please allow 5 working days for a response.
To best mitigate staff shortages all members of our team are focusing on packing and shipping orders, emails will be responded to ASAP.
If we are unable to fulfil your order then a full refund will be processed and you will be notified via email. If you have not had email notification of this then your order is hand and need not be chased.
If we need to shut down our dispatch operations to help prevent the spread of COVID-19 then we may contact you to discuss your outstanding order with us and give you the option to keep your order on hold (to be shipped to you at the first possible opportunity when we re-open). Alternatively, a full refund will be processed and you will be notified via email.
The last date to place your order online for home delivery prior to Christmas is:
Orders must be placed by 3pm
These orders will be shipped within 48hrs via 1st class royal mail or next working day delivery via courier. Whilst we will endeavour to avoid disappointment by dispatching your order within 24hrs, please note that due to the strains on the delivery networks at this time of year, you may experience a delay - this is entirely beyond our control.
Orders placed after 3pm Monday 18th December will be processed from January 2nd (you can expect delivery week commencing the 8th of January).