• Free Delivery On Orders Over £25
  • Next Working Day Delivery Available
  • We're The Wolf Garten Specialists

Delivery Information

We aim to dispatch all orders received by 3pm on the same working day. Orders placed on Saturday, Sunday and on a Bank Holiday may be processed ready for dispatch but please note that courier collections are made from Monday to Friday. Orders placed on Saturday, Sunday and on Bank Holidays will be dispatched on the next working day.

All orders go through a series of security checks to protect the cardholder, errors on the address details, contact telephone number or e-mail address may result in the dispatch of your order being delayed. In the first instance we will attempt to contact you via e-mail to resolve any inaccuracies or errors present.

We work with a range of couriers to ensure your order arrives with you as per our delivery terms. Our current courier partners include APC, DPD, TNT and Royal Mail. Depending on your order we may use one or all on these services.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. World of Wolf shall be under no liability for any delay or failure to deliver the products within estimated timescales.

With the exception of made to order items and products sent directly by the supplier below you will find our standard delivery terms. Please note that we only ship within the United Kingdom.

Standard Delivery & Free Delivery

This service is free of charge for orders over £25, delivery is on an estimated time scale of 2-3 working days. For orders below £25 the price of this service starts at £4.95.

For some addresses this service may be subject to a surcharge - the Scottish Highlands, Northern Ireland, U.K. Islands, Isle of Wight, Isle of Man, Ireland, etc.

Next Working Day Delivery

For orders over £25, this service starts from just £4.50. For orders below £25 the price of this service starts at £7.50.

To qualify for next day delivery, goods must be purchased before 3pm to allow time for same day dispatch - goods are collected Monday to Friday and delivered Monday to Friday.

For some addresses this service may be subject to a surcharge - the Scottish Highlands, Northern Ireland, U.K. Islands, Isle of Wight, Isle of Man, Ireland, etc.

Saturday Delivery

We also offer delivery on a Saturday Service, this is different from our next working day option. You must select and pay for the Saturday delivery service to qualify. The cut off for orders for Saturday delivery is 3pm on Friday.

Orders placed after 3pm on Friday will be delivered on following Saturday (8 days later).

Sunday Delivery

We do not currently offer delivery on a Sunday.

Do I need to be home to sign for delivery?

During the World of Wolf checkout process you will be asked if your goods can be left in a safe place. By checking this box you agree to accept liability for the goods once our nominated courier has delivered them to that safe place. If this box has not been checked (and a safe place specified), all goods must be signed for by an adult aged 18 years or over on delivery.

Goods will be left at the discretion of the driver at point of delivery, ticking the box to authorise the courier to do so does not ensure that goods will be left as requested.

Christmas Deliveries 2017

Orders dispatched via our free delivery service are sent via Royal Mail First Class. We estimate that delivery will take 2-3 working days. However, Royal mail first class is an untracked service which can take up to a maximum of 15 working days to arrive. This is service is therefore NOT guaranteed for Pre-Christmas Delivery.

To avoid disappointment, we strongly recommend that customers wishing to purchase goods as gifts select a courier service for next working day delivery.

Our last standard delivery day before Christmas is Friday December 22nd.

You must place your order by 3pm on Thursday December 21st and purchase the courier service to ensure delivery on December 22nd.

Our very last delivery day is on Saturday 23rd but you must select a Saturday service and place your order before 3pm on December 22nd for the order to arrive before Christmas day.

Our offices are closed from Saturday the 23rd of December 2017 and will re-open on the 2nd of January 2018.

All orders placed on or after 3pm December 22nd 2017 will be processed and dispatched in the week after our opening again and are not subject to our usual next working day delivery guarantee.

Please be realistic and understanding when chasing your delivery, we will dispatch your order as promised in good faith and expect the courier to deliver your goods on the service selected.

However, with high volumes in the delivery network it is always possible (although unlikely) that the courier will let us down. If this occurs we will be unable to rectify the situation until we re-open in the new year (emails and telephone messages will be picked up and responded to then).